MyCOMPASS PA
Empowering citizens with easy access to state benefits
Key Outcomes
250K+
Active Monthly Users
+40%
User Satisfaction
-30%
Application Time
Overview
Led product strategy and execution for Pennsylvania's citizen-facing mobile app for accessing health and social benefits. Focused on delivering high-impact features and improving app stability to enhance the experience for citizens managing their state-provided services.
The Challenge
With an existing mobile app in place, we needed to identify and deliver the highest impact improvements to help citizens better manage their benefits while reducing friction points and technical debt.
The Approach
Through rigorous user research and data analysis, we prioritized features that would most significantly improve the citizen experience. We maintained a strong focus on accessibility and stability while introducing new capabilities.
What I Did
- Defined product strategy and roadmap for key feature improvements
- Led development of simplified document upload and verification flows
- Improved app stability and reduced crash rates by 45%
- Enhanced notification system for benefit updates and renewals
- Streamlined benefits application process reducing completion time by 30%
"We are always working to improve our services and make them more convenient for the people who need them. The latest update to the myCOMPASS PA mobile app will allow users to check on important benefits information right from their mobile device."